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Frequently Asked QuestionsAcroTime is a software as a service (SaaS) Internet-accessible hosted time and attendance tracking solution. + What are the benefits of using a subscription-based hosted solution?
+ What are the system requirements for AcroTime? All you need is Internet access and a web browser such as Internet Explorer, FireFox or Netscape. AcroTime works on both Windows and Mac operating systems. + What are the differences between AcroTime Standard and AcroTime Platinum? AcroTime Standard is ideal for businesses that need straightforward time and attendance tracking. With support for an unlimited number of employees, 15 standard built-in reports, exports for most popular payroll software and services, and multiple input options, AcroTime Standard provides easy, economical employee time tracking for organizations of all sizes. AcroTime Platinum offers all the benefits of AcroTime Standard, with the addition of employee scheduling, benefit accruals and employee self-service, job costing, additional built-in reports, and more. It's an excellent and affordable solution for businesses with more complex reporting and tracking requirements. + How many employees can AcroTime support? Both AcroTime Standard and AcroTime Platinum support an unlimited number of employees. + What are my options for ways my employees can clock in and out? AcroTime supports a wide variety of input options including web-punch, biometric and badge terminals and telephony. You can combine different “punch” methods for the same organization. Click here to learn more about your data collection options. + Does AcroTime support multiple time zones? Yes. With AcroTime Standard, each employee can be assigned to the appropriate time zone through their employee profile. In AcroTime Platinum, employees can even be in one time zone to clock in, and clock out in another! + How long is my data stored in AcroTime? Your data is stored on our servers for as long as you remain an AcroTime customer. + What support is offered for AcroTime? Is there a cost for support calls? You will receive one hour of training with your initial setup and configuration. Once your system is set up, ongoing support is offered via email and telephone. Standard support is included in your monthly subscription. + Can I try out AcroTime before I commit? Absolutely! We offer a no-commitment unrestricted 30-day test drive. You can fully experience how easy the system is to operate and the robust features it includes. Review and approve employee timesheets, generate reports and export time data to your payroll system during this 30-day test drive, without limit. + What types of reports does AcroTime include? AcroTime Standard includes many built-in reports including Daily Auto Email, Detailed Hours, Hours Overview, Detailed Calculated Time, Attendance Summary, Time Sheet Summary, etc. AcroTime Platinum offers 50+ pre-built reports and the ability to create custom reports to meet your specific needs. + What payroll exports does AcroTime support? Both AcroTime Standard and AcroTime Platinum include over 30 pre-built payroll exports customized to work with most popular payroll software and services — such as QuickBooks, Paychex and ADP — plus standard ASCII format, which can be imported into almost any payroll application. + Can employees clock in or out from remote sites? Yes. This is one of the strengths of AcroTime: the ability for employees to clock in and out from anywhere they have Internet access and a browser. You can administer the system from a single central location or any remote location, as well. This makes AcroTime exceptionally well-suited for businesses with multiple locations, telecommuters and employees who travel. If you have remote or mobile employees, we also offer a telephony option. This allows employees to clock in and out from any telephone (land-lines or cell phones). + How does AcroTime reduce or prevent buddy punching? The basic web-punch requires employees to enter a user ID and password. Because of the personal information that will be visible to anyone who has that ID and password, employees are less likely to share their password with others. For stronger protection against buddy punching, we offer biometric terminals for employees to use when clocking in and out. We highly recommend this option if buddy punching is an issue. Click here to learn more about your data collection options. + Can employees edit their own time? If you choose to allow it, they can. Any punches that were input manually are indicated by a red “e” on the employee timesheet screen. Additionally, the employee can enter a note to explain missing punches or punch edits. You can opt to disallow this feature. + Can supervisors edit employee time? If you choose to allow it, they can. Any punches that were input manually are indicated by a red “e” on the employee timesheet screen. Additionally, the supervisor can enter a note associated with the employee's time sheet to explain missing punches or punch edits. You can opt to disallow this feature. You can also limit permissions so each supervisor can only view and edit time for specific employees or for all employees assigned to a department or work group. + Does AcroTime show when punch edits were made? Yes. Any punches that were input manually are indicated by a red “e” on the employee timesheet screen. Additionally, notes can be associated with each employee's time sheet to explain missing punches or punch edits. + What can we do if an employee forgets to clock in or out? If you have configured the system to allow it, the employee or the employee's supervisor can enter a manual punch. Manually-entered punches are indicated by a red “e” on the employee timesheet screen. A note can be associated with the employee's time sheet to explain why the punch was missed. + Does AcroTime show how much accrued sick pay or vacation time is left for an employee? AcroTime Platinum tracks employee benefit accruals and balances. Employees can even request time off and supervisors can review and approve their requests, all online, using the Employee Self-Service feature. Click here to see a feature-by-feature comparison between AcroTime Standard and AcroTime Platinum. + How does AcroTime account for lunch times and breaks? AcroTime offers robust work rules options. As part of your system configuration, you can set up tracking rules to calculate and account for lunch and breaks. These rules can be customized to match your business requirements. + How much does AcroTime cost? AcroTime costs only pennies per day per employee. Your monthly fee depends on whether you select AcroTime Standard or Platinum; the number of active employees; whether you decide on a term contract or month-to-month, and your chosen data-collection options. Let us help you configure a system to meet your specific needs. Click here to request a personalized quote. + Where is the software hosted? Is my data secure? The software is hosted in one of the only commercially-available data centers in the country built to Department of Defense standards for Sensitive Compartmented Information (SCIF). This data center features enhanced physical and software security, redundant power supplies and connection to multiple Internet backbone providers in order to ensure maximum uptime. You can access your data anytime, 24 hours a day, 365 days a year. That's easy! Simply give us a call at 1-800-298-0330, request a quote or sign up for your 30-day unrestricted FREE test drive. |
